Returns, Refunds & Exchanges Policy

Natural Crystal Disclaimer

All of our crystals are natural products formed by nature, which means every piece is completely unique. Variations in colour, shape, texture, inclusions, size, and natural markings are normal and are not considered faults.

Photos are provided as accurately as possible, however slight differences may occur due to lighting and screen settings.

Because crystals are one-of-a-kind items, repairs are often not possible. Where appropriate, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.

Items Purchased In Person

For items purchased at markets, fairs, pop-ups, or in-person events, we are not required to offer a refund or exchange if:

• You Changed Your Mind

• You No Longer Want The Item

• You Selected The Wrong Item

We may refuse a refund or exchange if:

• The Item Was Damaged After Purchase

• You Attempted To Repair Or Alter The Item Yourself

• The Natural Characteristics Of The Crystal Were Visible Before Purchase

If an item is genuinely faulty, damaged, or not as described, please contact us and we will work with you to find a fair solution.

Online Orders (Distance Selling)

Under UK consumer law, customers who purchase online, by phone, or by mail have the right to cancel their order within 14 days of receiving it, even if the item is not faulty.

To Qualify For A Return:

• You Must Notify Us Within 14 Days Of Receiving Your Order

• The Item Must Then Be Returned Within 14 Days Of Notifying Us

• Items Should Be Returned In Their Original Condition Where Possible

Customers may inspect and handle items as they would in a physical shop. However, if an item is returned used, damaged, altered, chipped, broken, or not in its original condition, we may reduce the refund amount to reflect the loss in value.

Once we receive the returned item, refunds will be processed within 14 days.

Original standard delivery charges will also be refunded where applicable. Upgraded or express shipping costs are non-refundable beyond the standard delivery rate.

Faulty Or Damaged Items

If your item arrives damaged or develops a fault, please contact us as soon as possible with photos and your order details.

Depending On The Situation, We May Offer:

• A Replacement (Where Available)

• An Exchange

• Store Credit

• A Partial Refund

• A Full Refund

As crystals are natural and often one-of-a-kind, an exact replacement may not always be possible.

We reserve the right to assess whether damage is due to a manufacturing issue, transit damage, or accidental misuse after delivery.

Custom, Intuitively Chosen & Personalised Items

The following items are non-returnable unless faulty:

• Custom-Made Or Personalised Items

• Intuitively Chosen Crystal Bundles Or Mystery Boxes

• Items Altered Or Customised At Your Request

Repairs & Replacements

If an item develops a fault within 6 months of purchase, you may be entitled to a repair, replacement, exchange, or refund under UK consumer law.

Due to the natural and delicate nature of crystals, repairs are not always possible. In these cases, we will offer the most appropriate alternative remedy available.

After 6 months, we may ask for evidence that the fault existed at the time of purchase.

Proof Of Purchase

We may ask for proof of purchase before processing a refund, exchange, or replacement. This can include:

• Your Order Number

• Receipt

• Confirmation Email

• Bank Or Payment Statement

Returns From Gift Recipients

Returns and refunds can only be processed for the original purchaser unless otherwise agreed.

Contact Us

If you have any questions about returns or refunds, please contact us and we’ll always do our best to help fairly and kindly.

Jewellery Care & Product Information

Crystal jewellery should always be handled and worn with care. Crystals are natural materials and some varieties are more delicate than others.

To Help Keep Your Jewellery In The Best Possible Condition, We Recommend:

• Removing Jewellery Before Swimming, Bathing, Showering, Or Using Hot Tubs

• Avoiding Contact With Chlorine, Salt Water, Perfumes, Aftershave, Lotions, And Cleaning Products

• Removing Jewellery Before Sleeping, Exercising, Or Gym Workouts

• Storing Jewellery Safely And Separately When Not In Use To Avoid Scratching Or Damage

Please note that some crystals should never be submerged in water, as moisture may damage, weaken, dissolve, or affect their appearance over time.

Softer crystals on the Mohs hardness scale — including but not limited to fluorite — may naturally chip, scratch, crack, or show wear with everyday use. This is considered normal wear and tear and not a manufacturing fault.

While in the customer’s possession, crystal jewellery should be treated with the utmost care.

All jewellery is made using S925 sterling silver unless otherwise stated in the product description.

Sterling silver naturally tarnishes over time, especially when exposed to moisture, chemicals, or air. To clean your jewellery, gently polish using only a clean, soft, dry cloth.

We do not recommend chemical silver cleaners or abrasive materials, as these may damage the crystals or silver finish.